U.S. Physical Therapy and OPR Management Services, Inc.

  • Technology Support Specialist

    Posted Date 2 months ago(3/7/2019 8:50 AM)
    # of Openings
    Corporate Administrative
  • Overview

    The purpose of Briotix Health is to build relationships with clients and their workforce to deliver meaningful results in employee health while leveraging next generation technology. We strive to deliver efficient and effective solutions to the Working Athletes™ we serve.  Our three areas of focus are Industrial Sports Medicine, Office Ergonomics & Health and Specialized Solutions, all service lines support these focused areas.


    About the Position:


    The Technology Support Specialist is an integral part of the Technology Services team with Briotix Health.  This individual will work closely with the Technology Manager and will be based out of our Centennial, CO office. This position will be responsible for providing direct support in administration, provisioning, management, monitoring of infrastructure and hosted cloud services. The ideal candidate will have 2 or more years of end user troubleshooting experience, understanding of Microsoft Office 365, & asset management experience.  Additionally, the candidate should demonstrate strong communication skills, excellent organization and the ability to work independently. 


    We offer a friendly office environment, a casual dress code, and an opportunity to advance your career.  This full-time position offers a traditional office schedule, competitive salary rate, medical benefits, and MORE!


    Primary Duties:

    1. End user troubleshooting 
    2. Management, monitoring and decommission of infrastructure and cloud services
    3. Asset management of technology equipment including desktops, laptops, printers, network devices, etc to Briotix Health employees across the country
    4. Monitor third party tiered helpdesk incidents to identify common issues & recommend solutions
    5. Create and maintain documentation related to the work
    6. Day-to-day management of cloud-based infrastructure services- configuration management, performance optimization, troubleshooting/debugging, security updates & patching, etc
    7. Support DevOps & InfoSec teams in the execution of their team objectives

    Position Requirements

    1. Associates Degree in computer related studies or equivalent experience
    2. Experience with application security administration, segregation of duty & compliance management in a multi-platform environment
    3. Experience with end user and level three ticket support
    4. Experience with asset management
    5. Knowledge of telephoning system
    6. Ability to use analytics and identify trends
    7. Self-driven and resourceful with the ability to solve problems
    8. Flexible and able to adapt within an ambiguous and dynamic environment
    9. Excellent communication skills
    10. Strong organizational and time management skills along with the ability to multitask in a fast-paced environment
    11. Ability to pass a background check and drug screen
    12. Reliable transportation

    Preferred Qualifications

    1. 2+ years of experience with cloud service administration preferred
    2. Ring Central system experience


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